FAQ

Clothing

Will OneSize fit me?

OneSize items adapt to different sizes.

In the product description you will find out which sizes the items are suitable for.

Shipping, Returns & Refunds

How can I return my order?

If you wish to return your order or part of your order, please use our returns portal only.

The return shipping costs are to be borne by the buyer and unfortunately we cannot cover them.

Further information: Returns

When will I get a refund?

Once your return has been processed, you will receive a refund. All refunds will be made to the original payment method. It typically takes 3-5 business days after the return has been processed for the refund to be credited to your account.

Which shipping service provider will send my package?

Your package will be sent with DHL.

Is shipping worldwide possible?

We currently only deliver within Germany.

Can I exchange an item?

For logistical reasons, an exchange is currently not possible.

Would you like to exchange one or more items for a different color or size? Simply return the items to us and reorder the desired items.

How can I cancel my order?

If you would like to cancel your order, please contact us briefly by email.

As long as your package hasn't been handed over to the shipping service provider, we can initiate the cancellation directly for you. We will refund any payments already made within 14 days.

If the package is already on its way to you, your order will be delivered as usual – you can then easily return it via our returns portal.

All information about returns .

Get in touch

Do you have questions about your order or a general question?